Privacy Policy
Last updated: January 2025
GymHub ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our website and services.
1. Information We Collect
We collect the following types of personal information when you use GymHub:
- Account information: First name, last name, email address, and phone number provided during registration.
- Booking data: Class bookings, session dates, option choices, and booking history.
- Progress data: Weight log entries and fitness notes you voluntarily enter in the Progress Tracker.
- Communications: Questions submitted via Ask a Trainer, including any file attachments.
- Ratings and reviews: Star ratings and written reviews you submit for classes.
- Technical data: IP address, browser type, and pages visited (standard server logs).
2. How We Use Your Information
We use the information collected to:
- Create and manage your GymHub account
- Process and confirm class bookings
- Allow instructors to respond to your questions
- Display your fitness progress charts
- Send booking confirmations and reminders
- Improve our website and services
- Comply with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. Your data may be shared only in the following limited circumstances:
- GymHub instructors — to respond to your trainer questions
- Legal requirements — if required by law or to protect our rights
- Service providers — hosting and technical partners who are bound by confidentiality agreements
4. Data Security
We take reasonable technical and organisational measures to protect your personal information. Passwords are hashed using bcrypt before storage — we never store plain-text passwords. Our database is protected by access controls and is not publicly accessible.
However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your GymHub account.
5. Cookies and Sessions
GymHub uses PHP session cookies to keep you logged in while you browse the site. These cookies are temporary — they expire when you close your browser or log out. We do not use advertising or tracking cookies.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data (via your Profile page)
- Request deletion of your account and data
- Withdraw consent for data processing at any time
To exercise any of these rights, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: privacy@gymhub.com
- Address: 123 King St W, Windsor, ON N9A 5K6
- Phone: (519) 955-0100